Returns & Refunds

Damaged, defective, or wrong item

If your item arrives damaged, misprinted, or isn't what you ordered, email support@teelagoon.com within 30 days of delivery with your order email and a photo of the issue. We'll send a free replacement or a full refund — your choice. No need to ship anything back.

Change of mind

Because every item is printed on demand with your own design, we can't resell it — so we're unable to accept returns or exchanges for correctly produced items (wrong size chosen, changed your mind, etc.). Please double-check the size guide and your design preview before ordering.

Print quality expectations

Colors can vary slightly between your screen and fabric. If your uploaded image was lower resolution than the recommended 150 DPI (the design studio warns you about this), some softness in the print is expected and isn't considered a defect.

Lost in transit

If tracking shows no movement for 15 days (25 international), contact us and we'll replace the order or refund you.

How refunds are paid

Refunds go back to your original payment method via Stripe, usually within 5–10 business days.